Please visit our shop page, choose from the available products, then click the Add to Cart button.
At check-out, the shipping option will be selected based on the delivery address.
There’s no minimum amount of order required.
On each product page, there is a person icon and a number in the description section; these two things represent the "serving size".
For example, Ayamase has 3 servings.
For cancellation or change of order destination and other details, you can contact via email at email@example.com within 24 hours of placing your order.
You can pay with your Visa, Mastercard, PayPal or Credit card.
We guarantee that our products are at their best quality when shipped. To preserve freshness, store/leave them in the bowls and keep in freezer. Thaw in original packaging at room temperature prior to consumption.
We’re sorry, but as of now, product customization isn’t available and all orders are made using our standard recipe.
Yes! Once you add the products to your cart, click on the cart icon and select "add gift note".
Adùn will be happy to replace any product(s) in the very unlikely event that they might be damaged or spoiled within its travel life. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your package arrives and send us an email at firstname.lastname@example.org within 48hrs of pick-up/delivery.
Adùn is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for the inability of a recipient to receive/retrieve the package on the day that it is delivered.
We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by third party carrier (UPS), but this, of course, is out of our control. Products that are delivered late by UPS is not Adùn’s responsibility.
Holidays or weather may delay delivery. Adùn products are perishable and any shipping delays caused by a third party carrier, we are unable to accept returns or offer refunds. However, our shipping team will look into each case to see how we can ensure you are taken care of properly.
Adùn gift cards are NON-REFUNDABLE.
Yes! Except for Hawaii, Alaska, P.O.Boxes and Military APO Boxes.
All orders placed from Sunday to Saturday midnight (11:59 PM CST) weekly while stock lasts will ship out the next week's Monday only except there’s a holiday, it will ship on TUESDAY.
We offer THREE (3) Shipping options which are automatically selected at checkout depending on your state and products ordered:
$8 - Specialty Products ONLY (All States: 3 - 4 Business Days)
$20 - Texas Shipping (1 - 2 Business Days)
$40 - Outside Texas Shipping (2 Business Days)
Your order will take a maximum of 3 days to arrive from the day it is shipped.
The shipping options factor the shipping speed ONLY i.e the time it takes for the order to arrive at your doorstep from the shipping monday and doesn’t include PROCESSING TIME.
We no longer offer curbside pickup in Houston. Shipping is available for $20 (1 - 2 Business Days) within Texas.
The 3 business days shipping option was removed to ensure your meals arrive in good condition and on time.
The 2 business days shipping option also gives enough buffer incase of delays to prevent damages.
In addition to this, our shipping and packaging partners have increased their fees.
Yes, you will receive a notification on the email address or phone number that you provided at checkout once your order has been shipped.
Instructions can be communicated to the courier by creating a UPS My Choice Account. This account gives you control to modify the following:
Reroute packages to a convenient UPS Access Point for pick-up.
Change delivery/destination address.
Include delivery instructions such as buzz codes, etc.
Track and manage multiple packages.
Receive real-time email/sms alerts.
Please note some of these changes incur charges through UPS.
No, your billing information doesn’t have to be the same as your shipping address. However, it should match the billing address of the payment method you selected (e.g. Visa, Mastercard, or AMEX credit card).
The shipping address, on the other hand, is where your order/s will be mailed to.
If your shipping address is the same as the billing address, select the “Same as shipping address” option in the billing address section.
The dry ice is underneath the dry ice instruction pad at the bottom of the box.
Protect your hands with gloves or a towel before removing it from the box. Move to a well - ventilated area (away from pets and children) and allow it to evaporate. Do not put dry ice in water or a trash can.
No! Please do not place the dry ice remnants in your freezer. This will damage your freezer.
Please do not touch the dry ice without gloves or a towel. Skin exposure to dry ice can cause burns.
Dry ice should be disposed & not reused - Please refer to disposal instructions.